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There has never been a more important time to save money and improve the customer value from each contact
We work with suppliers to help them develop the value they deliver to their customers
We work with large Financial Institutions to help them understand their customer experience and its relationship to compliance
We also work with large scale users of multiple contact channels (like contact centres web services & branch networks) to use customer experience to drive up revenues and reduce cost
We are now moving in to the world of Contact 4.0 which includes Web, Contact Centre, Store and Presence in measurable and compliant services that handle first time resolution and call avoidance single view and other key contact strategies - you need to understand where you are on the roadmap to Contact 4.0
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Project Management
Controls are at the heart of the success of any project. For most Institutions the problem is they deal with too few projects to have a good project management infrastructure in place.
So they take on a project manager to deliver a project as part of an organisation that does not have a project management office in place.
This places a project manager in the position of having to work alone increasing risk and therefore likely cost.
We offer a range of project management services where we help groups of institutions share their costs and risks by working together where they face the same issues. A group of hospitals or schools who are managing the same sorts of projects get a shared project management office to provide support and guidance to project management.
For more information contact:
Andy Smith Project Management Services Director on +441328853235 or email: Andy@pentelconsulting.com
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